Terms of service

Welcome to NORA Collective.

These Terms of Service explain the terms that apply when you visit our website or purchase products from NORA Collective.

By using our website, you agree to these terms. If you do not agree with them, please do not use our website.

NORA Collective is a running community and apparel brand built around our belief that No One Runs Alone.

Our website allows you to browse and purchase NORA products and learn more about our community.

We aim to ensure that product descriptions, images, colours and other information on our website are as accurate as possible.

Please be aware that colours may appear slightly different depending on your device or screen settings.

All products are subject to availability. We reserve the right to change or discontinue products, but this will not affect orders that we have already accepted unless we are unable to fulfil them.

When you place an order, you are making an offer to purchase the products in your basket.

Once your order has been accepted, we will send you an order confirmation by email.

We reserve the right to refuse or cancel an order where there is a genuine reason to do so, for example if a product is unavailable, there has been an obvious pricing error, or we reasonably suspect fraudulent activity.

If we need to cancel an order after payment has been taken, we will provide a full refund.

Please check your order carefully before completing your purchase.

All prices shown on our website are in pounds sterling (£).

The price payable for a product is the price displayed at the time you place your order, except where there is an obvious error.

Delivery charges will be shown separately before you complete your purchase.

We reserve the right to change our prices and promotions at any time. Any changes will not affect orders that have already been accepted.

We accept the payment methods displayed at checkout.

Payment must be received before your order is dispatched, unless an alternative payment arrangement has been agreed with us.

All payments are processed securely through our payment providers.

We currently deliver to addresses within the United Kingdom.

Delivery charges and available delivery options are displayed at checkout.

We also offer free local collection in Hagley where this option is selected at checkout.

We will provide an estimated delivery timeframe where possible, but delivery times may be affected by circumstances outside our control.

If there is a significant delay or we are unable to fulfil your order, we will contact you.

Further information about delivery can be found in our Shipping Policy.

Returns, refunds and your consumer rights

Our Refund & Returns Policy explains how to return products and request refunds.

Nothing in these Terms of Service affects your statutory rights as a consumer.

Products supplied by NORA Collective must meet the requirements of UK consumer law, including being as described, of satisfactory quality and fit for purpose.

You can find further information in our Refund & Returns Policy.

You may use our website for lawful purposes only.

You must not use our website in a way that could damage, disable, overburden or impair the website or interfere with other customers' use of it.

You must not attempt to gain unauthorised access to our website, accounts, systems or data.

The NORA Collective name, logo, branding, designs, photographs, written content and other original material on this website belong to NORA Collective or are used with permission.

You must not reproduce, copy, modify, distribute or use our branding or original content for commercial purposes without our permission.

Our website may contain links to third-party websites or services.

These links are provided for convenience. We are not responsible for the content, availability or practices of third-party websites.

We make reasonable efforts to ensure that information on our website is accurate and up to date.

However, we cannot guarantee that the website will always be available, completely error-free or free from interruptions.

We may update or change website content from time to time.

Nothing in these Terms of Service excludes or limits any liability that cannot legally be excluded or limited, including your statutory consumer rights or liability for death or personal injury caused by negligence.

To the extent permitted by law, NORA Collective will not be responsible for losses that could not reasonably have been expected when you entered into a contract with us.

Any personal information you provide to us is handled in accordance with our Privacy Policy.

We may update these Terms of Service from time to time.

The version that applies to your order will be the version in place when your order is accepted.

If you have any questions about these Terms of Service, please contact us:

Hagley, Worcestershire, UK

No One Runs Alone ∞