Shipping policy

At launch, all NORA products are available to purchase as pre-orders.

This means your order will not be dispatched immediately. Each product page will clearly show the expected delivery timeframe before you place your order.

Our current pre-order collection is expected to be delivered mid-October 2026.

Pre-orders close on 17 September 2026.

Once the pre-order period has closed, we'll place the required orders with our suppliers and prepare your NORA pieces for delivery.

If there is an unexpected delay to the expected delivery timeframe, we'll contact you with an update.

Please make sure you're happy with the stated delivery timeframe before placing your order.

Your statutory consumer rights, including your cancellation rights, are not affected by purchasing a pre-order.

We currently deliver NORA orders to addresses within the United Kingdom.

Your delivery charge will be shown at checkout before you complete your order.

Once your order is ready to be dispatched, you'll receive confirmation by email.

Delivery times can occasionally be affected by circumstances outside our control, including courier delays or severe weather.

If you're local to Hagley, you can choose Free Collection at checkout.

Once your order is ready for collection, we'll contact you with the collection details.

Please don't travel to collect your order until you've received confirmation that it is ready.

Please make sure your delivery address is correct when placing your order.

If you realise you've entered an incorrect address, please contact us as soon as possible at hello@nora-collective.co.uk

We cannot guarantee that an address can be changed once an order has been dispatched.

If your order arrives damaged, or you believe it has been lost in transit, please contact us at hello@nora-collective.co.uk with your order number and details of the issue.

We'll work with you to resolve the problem.

Your statutory consumer rights are not affected by this policy.

If you have any questions about delivery or collection, please contact us:

Hagley, Worcestershire, UK

No One Runs Alone ∞