Refund policy

We want you to love your NORA pieces. If something isn't right, we're here to help.

We offer a 30-day returns period for unwanted items, giving you 30 days from receiving your order to contact us and request a return.

To be eligible for a return, items should be:

- Unworn and unused

- In their original condition

- With original tags attached

- In their original packaging where applicable

You'll also need proof of purchase.

To request a return, please contact us at hello@nora-collective.co.uk with your order number and details of the item you'd like to return.

If your return is accepted, we'll provide instructions on where to send it.

Please don't send items back without contacting us first.

If you purchase from us online, you have statutory rights to cancel your order within 14 days of receiving your goods, without needing to give a reason.

If you choose to cancel under these rights, you then have a further 14 days to return the goods.

This does not affect any other statutory rights you may have.

For unwanted items returned under our 30-day returns policy, the cost of returning the item to us is your responsibility.

If an item is faulty, damaged, not as described, or we have sent you the wrong item, please contact us before returning it. We will arrange an appropriate resolution and, where applicable, cover reasonable return postage costs.

Please check your order when it arrives.

If your item is damaged, faulty or you've received the wrong item, please contact us as soon as possible at hello@nora-collective.co.uk, including your order number and photographs where helpful.

We'll assess the issue and work with you to put it right.

Your statutory rights are not affected by this policy.

We don't currently offer direct exchanges.

If you'd like a different size, colour or product, please return the original item and place a new order.

Sale and promotional items can be returned in accordance with this policy.

Your statutory consumer rights apply to sale items in the same way as they do to full-price items.

Once we receive your returned item, we'll inspect it and confirm whether the return has been accepted.

Where a refund is due, we'll refund the appropriate amount to your original payment method.

For cancellations made under your statutory 14-day cancellation rights, refunds will be made in accordance with applicable consumer law.

Please allow your bank or payment provider additional time to process the refund once it has been issued.

If you have any questions about returns or refunds, please contact us:

Hagley, Worcestershire, UK

No One Runs Alone ∞